Pre-Roll Is Broccoli

I was at the Oakland Airport the other day and was pumped to see that they now have free wi-fi. That is, free wi-fi for 45 minutes, if you sit through a commercial. Awesome, right? Free wi-fi? And all I had to do is sit through a 30-second commercial?

Then a couple days later, I was watching a video online, for free, and there was a discreet “Brought to you by MINI” up above the video player. No pre-roll.

So here’s my question: Which of these models is better for the brand?

Traditional thinking would say that the one where you get the full brand message (i.e. option A) is the better. The brand spent all this time crafting a strategy and money producing a commercial–they want people to watch it.

But the problem with this is that it positions the advertising as something negative. It’s the work you have to do before you can enjoy the reward. It’s the broccoli before the ice cream sundae. The barrier between you and what you want. The negative end of the trade-off. The cost. In short, not where we want our brands to be.

Option B, the little logo, represents more modern thinking about a brand’s relationship with its consumers. What is Mini giving me? An interruption-free video? Awesome! Thanks, Mini! In this case, the brand is the bowl in which the ice cream sundae is served. I like that bowl, and I’m left feeling good about the brand. It has given me something I want. Sure, I didn’t get a “message,” but I have a FEELING (I would argue that’s more important anyway).

We’re at a pretty pivotal time in the way advertising is perceived. The old model sets up advertising as annoyance. It interrupts our shows. Delays our movies. Clutters our scenery. Do we really want to carry this legacy forward online?

This is a media question. In the traditional model, it was answered by the media folks. A lot of agencies and media companies still work like this. It’s all about the numbers–the GRPs and Impressions and Clicks. But media has become the responsibility of everyone. If you’re a creative, it’s a conversation you should be involved in, because it influences how people view your creative and your brands. So get in there and ask questions, start conversations and, most important, be thinking of alternative solutions.

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Say My Name, Bitch

The etymology of branding starts with cattle. In order to tell one rancher’s cows from the thousands of other virtually identical cows on the range, ranchers would brand them with a unique mark. Theoretically, the branding we speak of when we gather in agency and client conference rooms across the globe is a little more sophisticated. Branding shouldn’t be synonymous with “labeling.” It should be more like “brand character development.” I should be learning something about your brand or product. You should be giving me something, adding something to my life, creating a positive association with your brand. Something to help me like it.

Yet, in any creative presentation, we hear: “I’d like to see more branding.” “More branding upfront.” “More brand registration.” In other words, say our name, show our logo, and then say our name some more. Because, as we all know, someone repeating their name over and over and over makes us like them. “Hi, I’m Billy. It’s my name. Billy. Billy is here!”

A lot of brands put their ads through quantitative testing. Companies like Ipsos ASI have perfected the art of making billions of dollars by dumbing down creative work, mostly by insisting that they need “more branding.” They do this because they believe in an inherent link between engagement, recall and likability. In other words, people remember what they like. Which seems true. But it also leads to the foolish belief that I can make you like my brand simply by repeating my name enough. Being memorable is not the same as being likable. If I burn my name into your arm with a hot metal poker, I can guarantee you’ll remember me. Does that mean you’ll like me?

In the latest example of this confused philosophy, a company called Solve Media has developed a system by which CAPTCHAs are branded. You know CAPTCHAs. They’re those squiggly words you have to decipher when you buy tickets online, etc. They basically verify that you’re a human.

I think most of us would agree that CAPTCHAs are fairly annoying. A necessary evil at best (however, as an aside, I do find the use of ReCAPTCHAs to be a cool, innovative solution to two problems at once). So the brainstorm of the people at Solve Media is to create branded CAPTCHAs. Instead of typing in “contribute of,” you might be asked to type in “The Ultimate Driving Machine” or “Just Do It” (though I doubt either BMW or Nike will engage in this type of “branding.”)

Here’s a little video championing this innovation:

Solve Media from Solve Media on Vimeo.

The problem here is twofold:
1) You’re associating a brand with something annoying and intrusive. What are you giving me here? You’re standing between me and something I want with your stupid slogan. Rather than walking away with a positive impression, I’m irritated, and your brand is the source of my irritation.
2) This is amoeba-level marketing. Just because I see your slogan doesn’t mean I like your brand. “Hi. It’s me again. Billy. Remember me? I told you my name earlier. It’s Billy! Billy is here!”

Come on, folks. We can do better than cattle branding.